Account deletion & data requests

Delete your account and associated data

Souveneer is published by enlotec GmbH. You can request deletion without reinstalling or signing in to the app. Requests are processed by our team after identity verification; opening this page or an email draft does not delete your account.

How to request deletion

1. Email privacy@souveneer.me from the address associated with your Souveneer account. Use the subject “Souveneer account deletion”.
2. State that you want your Souveneer account and associated personal data deleted. If you use Apple Hide My Email, include the relay address used for Souveneer if known; do not send passwords.
3. We verify your control of the account, explain any retention exceptions and confirm completion. We may ask for proportionate additional verification if the addresses do not match.

Request account deletion

The button opens your email app with a draft. You must send it yourself. If no email app is configured, send the request using webmail or another email client to privacy@souveneer.me.

What is covered?

• Account/profile information and the associated authentication account.
• Collection and visit associations, notes, Fridge layout, settings, device/push tokens, notification preferences and photo-exclusion/fingerprint records.
• Uploaded custom images linked to your account, if any, and requests to relevant service providers to remove associated data where applicable.

Deleting your account removes access to the collection associated with it. If you need a copy, request it before deletion. Deleting data does not itself create a refund or cancel an obligation to retain legally required records; mandatory consumer rights are unaffected.

What may remain, and for how long?

Account and collection data are kept to provide your account and collection until you request deletion or they are no longer needed. Notes, settings, notification preferences and photo-exclusion records follow the associated account or product relationship. Transaction and accounting records that must be kept under Swiss law are generally retained for ten years; we limit their use to legal, accounting and dispute purposes. Support correspondence and security logs are kept for as long as needed to handle the request, investigate abuse or meet legal obligations. Backup and service-provider copies may remain until their applicable retention cycle expires; retained copies must not be used to reactivate a deleted account. We explain any applicable retention exception and its duration when handling your request.

Deleting your Souveneer account does not delete your Google or Apple account, revoke copies you shared through other apps, or remove original photos and device/cloud backups. Remove local Souveneer data through your device’s app-storage controls or by deleting the app, as supported by your operating system. Do not use an “offload” option if you intend to remove local data as well.

Request a copy or deletion of selected data

You may ask for access to your personal data and, where applicable, an export of eligible data in a structured, commonly used, machine-readable format. You can also request correction or deletion of specific data without closing your entire account. We verify your identity before supplying a copy. This is a request process, not an instant download or automated deletion service.

Request my data

Request selected-data deletion

Response time

We respond without undue delay and normally within one month of receiving your request. Where applicable law allows an extension because of the complexity or number of requests, we may take up to two additional months. We will tell you within the first month why an extension is necessary. This is not a general three-month waiting period.

Questions or follow-up: privacy@souveneer.me. See our privacy policy for processing details and your rights.