Terms for the Souveneer traveler app and digital keepsakes.
1. Provider, scope and your rights
These terms govern the Souveneer traveler app and purchases of digital souveneers from enlotec GmbH, Nassacherstrasse 8, 8307 Effretikon, Switzerland, UID CHE-345.114.989. Contact: privacy@souveneer.me. See Legal notice. Product descriptions and purchase information presented before ordering form part of your contract. Mandatory consumer rights take precedence over these terms; reading this page does not waive any rights.
2. Accounts and eligibility
Use accurate information and an account you are authorized to use. Protect your sign-in credentials and tell us promptly about suspected unauthorized use. You must have legal capacity to enter the relevant contract; minors need the consent or representation required by local law. You remain responsible for your own conduct, but are not automatically liable for every unauthorized use of your account.
3. What you purchase
A souveneer is a digital collectible for your personal collection, not a physical item, investment, cryptocurrency or NFT. Unless the product description says otherwise, a purchase is a one-time purchase of personal, non-exclusive use within Souveneer. It grants no intellectual-property ownership, resale right or guaranteed financial value. Access depends on your account and the supported service; it is not a promise of perpetual hosting. The closure and remedy rules below protect existing purchases.
4. Ordering, payment and delivery
Before confirming payment, review the item, quantity, total price, currency and applicable taxes, and correct any errors. An order becomes binding when accepted through an order confirmation or delivery; a payment authorization alone is not confirmation of delivery. Paid items are added to the associated collection after payment is verified. Technical or provider delays can occur. If charged without receiving an item, contact Support with the order reference rather than buying it again. Free visits or collection actions do not themselves authorize a charge.
5. Checkout channels and purchase records
Only payment methods offered in your checkout are available. Google Play or Apple purchases, where offered, are also subject to the relevant store terms; Stripe processes payments where our own checkout is offered. The checkout and receipt identify the applicable seller and payment route. Store refund procedures do not remove our obligations under applicable law. Keep your receipt and use the same Souveneer account to recover purchases. A one-time purchase does not authorize recurring charges. Do not send passwords or full card details to support.
6. Withdrawal and cancellation
Where EEA or UK distance-selling rules apply, you generally have 14 days from conclusion of a digital-content contract to notify withdrawal without giving a reason, subject to applicable exceptions. For paid digital content supplied immediately, loss of that right requires the legally required prior express consent, acknowledgment of that loss and contract confirmation. These terms, payment or use alone do not constitute that consent. If the requirements are not met, applicable withdrawal rights remain. Notify us at privacy@souveneer.me or our postal address using a clear statement; the form below is optional. Sending notice before the applicable deadline is sufficient. Where withdrawal is valid, we reimburse as required by law, normally within 14 days of notice, using the original payment method unless otherwise agreed without extra cost. Store purchases can also be reported through the store's cancellation process. Swiss law does not provide a general withdrawal right for every online purchase; additional mandatory rights still apply.
7. Missing, defective or duplicate purchases
Contact Support with the purchase reference, account sign-in method, device/app version and a description of the problem. We will investigate and, where required, supply or restore the item or bring it into conformity without charge. Applicable rights to a price reduction, contract termination, refund or compensation remain available if correction fails or the law provides another remedy. There is no blanket “no refunds” rule. Refunds or reversed payments may remove the corresponding paid entitlement, but do not justify removing unrelated valid purchases.
8. Your content and our intellectual property
You retain rights in your photos and notes. You give us only the non-exclusive permission needed to store, synchronize and display content you submit for the features you request, for as long as needed for those purposes and lawful retention. This is not a transfer of ownership or permission to sell your memories. Local gallery photos are not uploaded by that feature; keep your own backups. Share exported cards only through permitted features and with content you may lawfully share. Our artwork, branding and software remain protected. Personal sharing permitted by the app does not transfer commercial reproduction rights. See Privacy policy.
9. Compatibility, location and safe use
The service needs compatible equipment, supported app versions and internet access for relevant features. Availability can vary by platform, country, product and permission. Location-based collection may require physical presence and location verification; a Coordinate Coin uses the coordinates shown for that purchase. Maps and location estimates may be inaccurate and are not navigation or safety guarantees. Do not trespass, use the app while driving, spoof location, misuse QR codes or payments, attack the service, or infringe others' rights. Refusing optional permissions limits the related features rather than waiving consumer rights.
10. Restrictions and suspension
We may restrict an account where reasonably necessary to address fraud, serious misuse, security risks or legal obligations. Measures must be proportionate. Where lawful and practicable, we explain the reason, give an opportunity to correct the problem and provide a way to contest the decision at privacy@souveneer.me. Urgent security or legal action may precede notice. A restriction does not automatically forfeit all purchases or statutory remedies. We review disputed restrictions and restore access where the reason no longer applies.
11. Account closure and service discontinuation
You may request closure and a copy of eligible personal data through Privacy & your data. Deleting your account removes access to its collection; save permitted exports and local photos first. Deletion is not itself a refund request and does not cancel mandatory record-retention duties. If we permanently discontinue the service or materially prevent access to paid content, we give reasonable advance notice where possible and provide the remedies required by law, including applicable refunds. We do not promise an independent downloadable version of every collectible or restoration of deleted local files.
12. Updates and changes to these terms
We may make necessary security, compatibility and legal updates and reasonable service improvements. We provide updates and notices required by applicable digital-content law. Material adverse changes to existing paid rights require a lawful basis and any required notice, consent or right to terminate; new terms do not retroactively remove accrued rights. We communicate material changes through an appropriate in-app or account contact channel where required. The date above identifies this version; you can save or print this page.
13. Responsibility and liability
We remain responsible for performing our contractual and statutory obligations. Nothing excludes or limits liability that cannot lawfully be excluded, including for fraud, intentional misconduct, gross negligence, or death or personal injury where protected by law. Mandatory digital-content, warranty, data-protection and consumer remedies remain unaffected. You are responsible for lawful use and reasonable backups of local content, but this does not excuse losses for which we are legally responsible.
14. Complaints, applicable law and language
For service or purchase complaints contact privacy@souveneer.me; we will investigate and respond without undue delay. You may use competent courts, consumer authorities and applicable dispute-resolution procedures without first giving up mandatory rights. Swiss law applies, without depriving consumers of mandatory protections or jurisdiction rights in their country of habitual residence. We do not impose exclusive Swiss courts on protected consumers. All published language versions aim to express the same terms; no English-language priority overrides mandatory local-language or consumer protections.
15. Optional withdrawal form
To: enlotec GmbH, Nassacherstrasse 8, 8307 Effretikon, Switzerland; privacy@souveneer.me. I/We hereby give notice that I/we withdraw from my/our contract for the following digital content: [describe item and order reference]. Ordered on / received on: (date). Consumer name: (name). Consumer address: (address). Date: (date). Signature: [only if sent on paper]. Delete alternatives that do not apply. You may instead send any other clear withdrawal statement; do not include passwords or card details.