Souveneer · enlotec GmbH
Souveneer support
Help with accounts, collections, purchases and privacy.
Contact us
Souveneer is published by enlotec GmbH. Contact privacy@souveneer.me and describe the feature, your device model, operating-system and app version, and what happened. For a purchase problem, include the order reference if available. Do not send passwords, full card numbers, private gallery photos or identity documents.
Accounts and purchases
Use the same sign-in method and account as for your original purchase. For Apple sign-in, the account may use an Apple relay email address. If a payment completed but your collection did not update, send the order reference for investigation rather than purchasing the item again. Billing and refund rights depend on the checkout and applicable consumer law.
Photos and location
Gallery photos added locally remain on the device where you added them. Allow relevant photo permissions or add selected photos through the system picker. Location and notification permissions affect nearby collections and reminders; review both app preferences and device settings.
Your data
You can request a copy of your data or request account deletion without signing in to this website. See our privacy policy.